PayPal offers a workaround

David

PayPal recently sent my accounts notice:

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Access your money right away with Funds Now.

You can now access your money as soon as you receive it, without worrying about holds or delays. Here's how Funds Now works:

Money from your sales will be available in your PayPal balance seconds after a sale completes.

We won't hold or delay your funds, even if a buyer files a dispute. Delays may still occur to help protect your account, for example if we suspect you've received a payment from a fraudulent buyer. If funds are delayed, we'll let you know right away and help you resolve any issues.

[Activate Funds Now]

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It's never really bothered me not having immediate access but whatever, if they are offering it then why not? So I click the button, and it proceeds to advise it has sent a code to my phone and all I have to do is enter it and all is done. Except...

The code doesn't work, after several tries over a couple of days on all the accounts on different browsers it doesn't work. I drop them a note...I get a  response:

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"Hi, my name is Mel and I appreciate this opportunity to serve you." (really Mel?, that's great to hear...)

As I have checked, we have received reports similar to this that others are getting that type of error message. This happened just after recent updates that we had in the system. I sincerely apologize for the inconvenience this has cause. Rest assured that we are actively working on a fix.

As a workaround, I highly recommend to please follow the trouble shooting tips that will help resolve your concern.

clear cache and cookies.
delete browsing history
change browser's (IE, Google Chrome, Firefox, Safari, etc.)

or to try a different device

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Geeze! Well I gave it a go, but you've guessed it....so I write back:

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That didn't work, on any browser.

As a workaround I suggest you fix the problem instead of getting your customers to try to workaround something that you updated that doesn't work.

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They reply

Thank you for contacting PayPal Customer Support. My name is Kayla and I am happy to assist you. I apologise that the previous response did not assist you with this issue. In order to resolve this issue, can you please send me a screen shot and a source code (from your browser of choosing)?

I would like to escalate this to my technical support so that it can be resolved as soon as possible, instead of our customers being advised to try a different browser.

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I really have better things to do...so I sent that to the trash

Mark

Escalating a known issue to technical support ... That's ebay talk for sorry, we're politely fobbing you off and don't have a fix.
I never had my funds held previously.

theartofmovieposters

Same here.  When my sister was new to selling, she did for a bit, but other than that, I've not had any experience with this.
Got the same message, but I just ignored it.

David

Mark said:

Escalating a known issue to technical support ... That's ebay talk for sorry, we're politely fobbing you off and don't have a fix.
I never had my funds held previously.

Probably right. No I never had funds held, except from memory way back when I first signed up.

theartofmovieposters said:

Got the same message, but I just ignored it.

Yup, that's what I'll be doing